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Survey Says...

America has a survey problem. That's actually too broad. American businesses have the problem, though it's American consumers who do the heavy lifting. Businesses are hooked on customer satisfaction surveys, but it's consumers who are asked, multiple times a day, to fill them out. Transactions, interactions, casual contacts, small purchases--it seems everyone who's selling something, or helping consumers feel better about having purchased that item, wants our opinion on how the contact with the salesperson or customer service representative went. Every time I call Kaiser Permanente to schedule an appointment, I'm asked to stay on the phone afterward to take a survey on how it went. Any purchase I make from the Amazon Marketplace results in a deluge of emails pleading with me to write a positive review of the item. Grocery store and restaurant receipts come with offers for extra fuel points or a free side in exchange for taking an online survey. It seems everybody ...

Like, Smart

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"What are your superpowers again?" "I'm rich." And that, my friends, is why we have an idiot in the White House insisting that he is "like, smart" on Twitter. But I digress before there's even been an ingress. This essay was inspired by a tweet straight from the thumbs of the Chief Twit, but it's framed by a movie I saw a week ago: "Justice League." That movie is every bit as awful as you may have heard from those superhero completists unfortunate enough to have subjected themselves to it, but it does contain some saving graces, one of which is the brilliant casting of The Flash with a twitchy nerdy fanboy who can't believe he gets to hang out with his heroes--and yes, that's a device that was ripped off in its entirety from the introduction of the new Spiderman as a twitchy nerdy fanboy who can't believe he gets to hang out with his heroes in both "Captain America: Civil War" and "Spiderman: Ho...

Entitled Impunity

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No, he can't really get away with murder. He just thinks he can. Nothing says "Trump" like impunity. The man blusters, blows, blabs as if he believes himself to be untouchable. With his entire regime under federal investigation, he regularly self-incriminates via the Twitter account his handlers have struggled in vain to regulate. By the reckoning of the  New York Times  he will, by the end of his first year in office, have told well over a hundred bald-faced lies , many of them repeatedly and with a clear effort to convince his most rabid followers of their veracity. In contrast, the  Times  found that, over the course of his entire Presidency, Barack Obama had told at most 16 falsehoods. Arriving at that number meant, in some cases, stretching the definition of falsehood to include exaggeration. On top of that, when notified he had been caught in a lie, Obama was quick to apologize and correct the error. Trump's response is to double down and insist all the ...

Baking the Damn Cake

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I rarely post memes, but this one grabbed me, and went straight to my Facebook feed: The issue addressed by the meme is a case before the Supreme Court: Jack Phillips, a Colorado baker and owner of Masterpiece Cakes, refused to bake a custom wedding cake for two men on the grounds that he was religiously opposed to gay marriage. Colorado has a non-discrimination law that applies to businesses, and the couple complained to the state's Civil Rights Division, which found Phillips to be in violation of the statute. Phillips has now appealed that decision to the highest level, and sometime in the next year, we will learn whether public businesses can discriminate against protected minorities by appealing to the First Amendment. The case is complicated by many factors, including the conflict it presents between the freedoms of expression and religion, and the right of state governments to offer a higher standard of protection to historically victimized minorities than that provid...

Bending Toward Justice

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Martin Luther King, Jr., Memorial, Washington, D.C. Look at the facts of the world. You see a continual and progressive triumph of the right. I do not pretend to understand the moral universe, the arc is a long one, my eye reaches but little ways. I cannot calculate the curve and complete the figure by the experience of sight; I can divine it by conscience. But from what I see I am sure it bends towards justice.  Things refuse to be mismanaged long. Jefferson trembled when he thought of slavery and remembered that God is just. Ere long all America will tremble. These words come from a sermon by Theodore Parker, a Unitarian Minister, Transcendentalist, and Abolitionist. They first saw print in a collection of sermons published in 1853, and, quoted by essayists, preachers, and politicians, were ultimately boiled down to this aphorism: "The arc of the moral universe is long, but it bends toward justice." In that form, the quote found its way into the sermons of many a pr...

#TooManyMen Making #TooManyExcuses

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A perfect fit. Birds of a feather, peas in a pod, two putrid tastes that taste even worse together, a match made in the second, fourth, and sixth circles of hell : ex-Alabama Supreme Court Justice Roy Moore and President Donald J. Trump. The two have so much in common: an utter disregard for common decency, contempt for the U.S. Constitution, the fanatical embrace of the most deplorable segments of the American electorate, a steadfast conviction that the norms and laws of 21st Century American culture do not apply to them, impulsively violating those laws and norms with impunity, and a predilection for accosting, ogling, and fondling attractive women without their consent--including some so young they couldn't legally give it if they wanted to. No wonder Trump has, after weeks of squirming under the counsel of his staff and Congressional allies, enthusiastically endorsed the racist demagogue in his campaign to fill Jeff Sessions's Senate seat. In the process, Trump has d...

Him, Too

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Garrison Keillor during a performance with the Seattle Symphony The list continues to grow. Pixar's John Lasseter. NBC's Matt Lauer. And now, just minutes ago, Garrison Keillor. Add them to the shameful snowball of probable sexual harassers whose careers in the media have been endangered, if not ended, by allegations of inappropriate conduct around co-workers and employees. Lauer lost his job with the Today Show yesterday. Last night, I saw Lasseter's name in the credits of a movie that moved and amazed me-- Coco --and found the wonder I'd felt at its craftsmanship and humanity tainted by thoughts about how he'd abused his power to make unwelcome advances. And today, eating lunch in a hospital cafeteria (as I write this, Amy is having bi-lateral knee replacement surgery), the headline about Keillor popped up in my news feed: he'd been fired by Minnesota Public Radio, a powerhouse of thoughtful audio content whose reputation rests almost entirely o...